FAQ

Does my pedal come with a warranty?

Yes! Play it like you mean it, and we've got you covered. All Epigaze Audio pedals come with a Lifetime Warranty. Customer is responsible for initial shipping, any repair needed is free of charge, return shipping covered by EA. Your warranty covers: wiring and circuit, switches, jacks, and pots. Things not covered by the warranty include: cosmetic issues, missing knobs, and missing or stripped enclosure screws.

Why are there so many Earthrise Pedals with different numbers?

The origins of the Earthrise name started while building the Earthrise VIII (overdrive). It represented launching Epigaze Audio into existence and so it was given a name that reflects that. The golden age of US space exploration is a very inspiring homage to vintage electronic excellence and hence the Earthrise was named after the Apollo missions. Intilally unsure of which mission to choose the idea then occured to create a family of pedals named after Apollo missions.
The Earthrise VIII is named after Apollo 8.

Apollo 8 was the first manned mission in a Saturn V rocket that took astronauts around the moon. These men were the first humans to see Earth as a whole from a distance. The images that they captured were dubbed, "Earthrise". Every Apollo mission to follow would see this same scenario.

Many have wondered if any of the models following the Earthrise VIII make the previous obsolete. No, each Earthrise model is it's own flavor, but the Earthrise VIII will always be the flagship pedal and will remain the same for the foreseeable future.

Can/Will you re-case my _____ pedal?

No, we do not offer any re-case services.

Can/Will you build me a Klon Centaur?

No.

Which Payment Methods do you accept?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

What is your Return Policy?

We only accept returns for damaged products. International sales are final.

Can you build me a clone of _____?

No, as of 2015 I will not offer clone work.

Do you ship internationally?

Yes. Shipping outside USA are subject to duty fees or import costs of the destination country. Make sure you understand the costs associated with importing Epigaze Audio products. International sales are final.

How fast can you build my pedal and/or ship my pedal?

We build all of our pedals one at a time as orders come in, so you can expect your pedal or pedals to ship within 30 days.